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Privacy Policy

This privacy notice tells you about the information we collect from you when you use our website, contact us or contact our office in writing or by phone. When we collect your information we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about your rights regarding your data.

1. Introduction

1.1 We are the Licensed Taxi Drivers’ Association (‘LTDA’). Our address is LTDA Taxi House, 11 Woodfield Road, London, W9 2BA. You may contact us using the contact form on the website, by post at the aforementioned address, by email at PrivacyManager@LTDA.co.uk or by telephone on +44 (20) 7286 1046.

1.2 LTDA does not share your personal information with any other organisations or other persons or third parties without your prior express approval. We are committed to safeguarding your data as a user of our services and fully respect the confidentiality of your information.

1.3 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

2 How we use your personal data

2.1 In this Section we have set out:

(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.

2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interest in running our business and our website. Please refer to section 8 for more information on cookies.

2.3 We may process information contained in any enquiry you submit to us regarding products and/or services ("enquiry data"). This enquiry data may include your name, address, telephone number, and email address, and will be provided by you verbally or through our website. The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is in taking steps at your request prior to entering into a contract with you. We will respond to your message and respond accordingly. Your enquiry is kept on our system for no longer than one month.

2.4 We may process your personal data provided in the course of the use of our services, such as becoming a member of our organisation and to our partner service providers or professional advisers insofar as is reasonably necessary for the purposes of offering services, managing risks and obtaining legal advice ("membership data"). The service data may include name, address, phone number, email, badge type/number and date of birth. This data is sourced directly from you as an applying member. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you including sending email notifications and/or newsletters.  Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing agreement with that third party.  In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation we have to comply with, or in order to protect your vital interests or the vital interests of another individual. The legal basis for this processing is in the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.5 If you post messages on Twitter, we may process information that you post for publication on our website, or via links from our website to social media, or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. Please refer to Twitter’s policies for detail of how you control the information you supply to Twitter: https://twitter.com/en/privacy

2.6 We may process information contained in or relating to any communication that you send to us as a non-member ("correspondence data"). The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.7 We may process any information that you submit to us in relation to a job application (“employment data”) – this may be via email or post. During your application we will collect, store and process information from your CV and associated documents (employment history/experience, education, skills, references and qualifications), information on your rights to work in the UK, statements and information made by you in interviews/discussions and your Surname, Title, Forename, Initials, Sex, Age, Nationality, Passport details, Identification document issuing state, Visa number, Date of birth, Place of birth, Province of birth, Disabilities, Address, bank details, Telephone numbers, Email address and family details – names and contact details of family members and dependents. We may also record and process the following ‘special categories’ of data – race/ethnicity, religion, sexual orientation, health and sickness records and information on criminal convictions/offences. The legal basis for this processing is in the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.8 We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.9 In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.10 Our website and the services operated by our organisation are not intended for use by children. If you are under 13 years of age, please consult your parent or guardian before contacting us. You must be at least 18 years of age to become a member of LTDA.

2.11 Please do not supply any other person's personal data to us, unless we prompt you to do so.

 

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

3.3 Financial transactions relating to our website and services are handled by our payment services providers, APT Solutions. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.aptsolutions.net/

3.4 In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

4. Retaining and deleting personal data

4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.3 We will retain and delete your personal data as follows:
(a) Enquiry Data will be retained for 1 month following collection, at the end of which period it will be deleted from our systems.
(b) Membership data will be retained for:
i] as long as we maintain an ongoing relationship with you (you remain a member or are lawfully included in our mailing list), or
ii] as long as retention of your Personal Data is necessary in connection with our continuing to supply services or in connection with the lawful purposes set out in this policy, or
iii] any applicable period under law (ie. A period during which any person could bring a legal claim against us in connection with your personal data)
(c) Correspondence Data will be retained for a maximum of 24 months following collection to assist with your enquiry, at the end of which period it will be deleted from our systems.
(d) Employment data will be retained for the duration of your employment and as long as is required to satisfy the requirements of tax and employment legislation (typically 8 years), at the end of which period it will be deleted from our systems. Job Application data will be removed from our systems within twelve months (1 year) after receipt for unsuccessful applicants.

4.4 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.


5. Amendments

5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].

 

6. Your rights

6.1 We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included here – please see the link to the ICO below. You should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

6.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.

6.3 Full details of your rights are available from the ICO website here.

6.4 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

6.5 We may withhold personal information that you request to the extent permitted by law.

6.6 You may exercise any of your rights in relation to your personal data by email, telephone or in writing using the contact information provided in the Introduction above.

6.7 You have the right to complain about our use of your information directly to the Information Commissioner’s Office via their website at https://ico.org.uk/make-a-complaint/ or by writing to them:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

7. About cookies

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

8. Cookies that we use

8.1 We use cookies for the following purposes:

Cookie NamePurposeStrictly Necessary CookieFunctional CookieMarketingPerformance CookiePersistent / Session
gat Used by Google Analytics to throttle request rate       Persistent. Expires after 24 hours
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website.       Persistent. Expires after 48 hours
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website.       Persistent. Expires after 2 years
PHPSESSID This cookie is used to distinguish unique users and stores a simple message when a form is submitted that can be displayed on a different page (e.g. if a form is incorrectly completed). No personal information is stored in this cookie.       Persistent. Expires after 6 days
mf_# Collects data of the user's navigation and interaction on the website in order to personalise the purchasing experience.       Session

 

9. Cookies used by our service providers

9.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website and view maps, video’s online media or advertising.

Cookie NameDomainPurposeStrictly Necessary CookieFunctional CookieMarketingPerformance CookiePersistent / Session
collect Google-analytics.com Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.       Session
r/collect doubleclick.net This cookie is used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visitor across devices and marketing channels.       Session
rc:c Google.com This cookie is used in context with video-advertisement. The cookie limits the number of times a visitor is shown the same advertisement-content. The cookie is also used to ensure relevance of the video-advertisement to the specific visitor       Session
APISID, HSID, YSC, SAPISID, SID, SSID, LOGIN_INFO, PREF, VISITOR_INFO1_LIVE, CONSENT .youtube.com These cookies allow YouTube to collect usage information for YouTube hosted videos       Persistent
_ga, _gat, _gid, 1P_JAR .gstatic.comm gstatic.com is a Google owned domain where it hosts its static content, mainly images. The main purpose of this domain is for improving the performance of other sites       Persistent

 

10.Managing cookies

10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b ) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

10.2 Blocking all cookies will have a negative impact upon the usability of many websites.

10.3 If you block cookies, you will not be able to use all the features on our website.